Bill Quain, Associate Professor of Hospitality and Tourism Management Studies, and Jane Bokunewicz, Assistant Professor of Hospitality and Tourism Management Studies, are committed to providing their students with genuine workplace experiences in the classroom.
Many businesses in the Hospitality and Tourism industry use Point of Sale (POS) software to build and manage their checkout and purchasing systems. These systems allow for employee scheduling, sales trends, inventory tracking, rewards programs, and other data, becoming as Bill states, “the physical backbone structure” for information.
Hands on experience with these systems in the classroom has always been a challenge, a challenge that Bill Quain wanted to help solve. After cold calls to many POS solution vendors, Bill was able to acquire access to software and hardware from industry leader, Kounta.
Kounta offers a cloud-based point of sale system that can be used securely in both on and offline modes with smartphones, tablets, laptops and traditional POS equipment that business may already have.
In deciding how best to teach the students how to use this hardware and software, Bill Quain and Jane Bokunewicz applied for an ITEE grant to fund the production of instructional videos for students.
Their successful grant resulted in the creation of multiple support videos. These videos provide the students with step by step instructions on configuring the Kounta POS system for real world situations.
In class, the students created the fictional “On Deck” restaurant at the Stockton Seaview, and learned firsthand how to manage POS systems from start to finish.
Jane Bokunewicz states, “We always talk in the classroom about these various systems but our students never get the hands-on practice. Bill was able to actually get a system that the students can touch and feel and practice on, which is way more effective than what we we’ve been doing in previous years.”
Bill isn’t aware of any other college or university which is teaching students about the use and functionality of a POS system and believes this is an important advantage for Stockton students. As Bill explains, “Our students today, they’re going out and competing. And we need to give them this cutting-edge stuff that they can just take out there”.
For more information about the ITEE program please visit the E-Learning website.